Refunds & cancellation

Last updated: October 5, 2026

Initial-payment refunds

Contact support@tapreels.app within 7 days of your initial subscription payment to request a refund, provided no paid credits have been used. This applies to both monthly and annual plans. Include the email used for the purchase and your receipt reference; do not send card numbers or other sensitive payment details.

Approved refunds will be returned to the original payment method. The time for the credit to appear depends on your payment provider and bank. Initial payments with used paid credits, requests outside the 7-day window and renewal payments are not covered by this voluntary refund offer, except where required by law or separately agreed.

Cancel at any time

You can cancel your subscription to prevent the next renewal. After the studio opens, use its billing settings or email support@tapreels.app before your renewal. Cancellation normally takes effect at the end of the current paid period, with access continuing until then. Annual subscriptions are paid upfront; cancellation stops the next annual renewal and does not automatically refund the remaining months.

Credits and digital delivery

Unused credits do not roll over. A failed generation returning credits is different from a cash refund. Contact support if a payment or generation appears incorrect. Tapreels supplies online access and digital video outputs; no physical items are shipped or returned.

Your legal rights

This policy does not exclude or limit mandatory consumer rights, including remedies for services that are defective or not supplied as legally required. Contact us if you believe those rights apply.

Who to contact

Tapreels is operated by Alex Morris LLC. Email support@tapreels.app for cancellation, billing or refund assistance.